sustain:if:able kiwi

Listening matters

Listening matters.

I’m now well into two AngelWings Ltd research projects for organisations in Australia. 45 interviews and focus groups for one. 24 interviews and focus groups for the other.

This is hours and hours of information. Each interview is distinct, packed with quotes and unique insights. I use a range of processes to ensure I listen carefully to every conversation’s unique and rich nature.

1 – A consent form, sent prior to clarify expectations as we start.
2 – An interview schedule to keep track of time and help with consistency.
3 – A research journal to record notes.
4 – A highlighter for key moments and insights as I listen.
5 – A short research memo was written to myself as I finish each interview to record my impressions and observations.
6 – A listening back to the recording and writing of a summary.
7 – The sending of a summary to each participant, so they know what I’m hearing and can give further feedback if they need to.

These seven listening processes all help when I come to write a report. Each conversation is honoured. Participants know what has been heard. My developing thoughts, feelings and intuitions are data to enrich the discernment.